Live Chat & Help Desk Contact Information

Live Chat is available during standard the hours of 8AM-5PM Monday-Friday. Live Chat can be accessed by selecting the ‘Help’ section on the left menu.
Once you reach the support community page
Once you type a message, you can find the option to initiate the Live Chat.
Admins and teachers can submit a request to FocalPointK12 at any time. To submit a request, click the ‘Submit a Request’ link in the Help section of the platform, complete the form, and FocalPointK12 will respond and address your inquiry.

The FocalPointK12 support site can also be reached at: https://support.focalpointk12.com
To speak with a Customer Support Representative, please call: 866.377.4265
Customer Support can be reached via email at: support@focalpointk12.net