FocalPoint provides dedicated support to ensure smooth online testing experiences. Follow these guidelines to quickly and efficiently reach our technical support team.

How to Reach Technical Support

Support Hours:

• Monday to Friday: 7:00 AM - 7:00 PM (Local Time)
• Extended hours available during peak testing windows (check with your testing coordinator).

Contact Methods:

• Email: support@focalpointk12.com
• Phone: 866.377.4265 (Toll-Free)
• Support Website: https://support.focalpointk12.com

Information Needed When Contacting Support

When reaching out for assistance, please provide the following information to expedite your request:

• Student ID or Tester ID
• School or District Name
• Detailed description of the issue
• Any relevant error messages or screenshots
• Device and browser information
• Contact details for follow-up

Before Contacting Support

• Perform basic troubleshooting steps:
  • Restart your device
  • Verify internet connection
  • Check device and browser compatibility against [FocalPoint Technical Requirements]

Response Expectations

Our team is committed to responding promptly:

• Initial acknowledgment typically within 30 minutes during support hours
• Resolution or status updates provided regularly until the issue is resolved

Additional Resources

• Visit our [Online Testing Technology Support] page for comprehensive setup and troubleshooting guides.

FocalPoint is dedicated to supporting your online testing success with responsive and effective technical support.