Live Chat & Help Desk Contact Information

Live Chat is available during standard the hours of 8AM-5PM Monday-Friday. Live Chat can be accessed by selecting the ‘Help’ section on the left menu.
Once you reach the support community page, click on the 'Help' button at the bottom right corner of the page.
Once you type a message, you can find the option to initiate the Live Chat.
Admins can submit a request to FocalPointK12 at any time. To submit a request, click the ‘Submit a Request’ link in the Help section of the platform, complete the form, and FocalPointK12 will respond and address your inquiry.
The FocalPointK12 support site can also be reached at: https://support.focalpointk12.com
To speak with a Customer Support Representative, please call: 866.377.4265
Customer Support can be reached via email at: support@focalpointk12.net